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Move
your Modem around on your desk; explore other areas of
your home or office, such as a nearby window to pinpoint
the optimum location for the modem. Generally, the higher
the modem the stronger the signal
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Purchase an external portable antenna,
plug in to modem and if still no signal contact our Customer
Support Team on 021-251871-6
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You have three options.
| |
a.
connect the modem to a wireless router which can transmit
your high-speed connection through your home or office,
call InternetGhana for suitable options |
| |
b.
Contact our Customer Support
Team to discuss a 'Signal Extension Kit' which enables
you transfer your high-speed connection to other rooms
throughout your office or home via your electrical
system |
| |
c.
Move your computer |
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No, the enclosed CD and its Instructions
have been provided to you to help you perform initial
diagnosis of your connection to Skyburst.
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Simply take your AC Adaptor with
you to power the Modem. There are also several Modem battery
options you may consider purchasing. Contact our Customer
Support Team to discuss these and other accessory items.
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The possible Authentication Errors
are:
a. Wrong Usrename or password
b. Maximum Concurrent Season
c. Maximum debt reached
d. Access denied
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Wrong Username or password means that you either did
not type your username or password correctly. Click on
Go Back and Retry to retype your username and password
again.
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Maximun Concurrent Season means that you did not logout
properly or someone else has logged on using your credentials.
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Maximum Debt Reached meand that you owe. You have to
pay your bills or buy InternetGhana's Prepaid cards if
you know that you really owe, otherwise if you have paid
please call us on 021 251871-6
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Access denied means:
When this error is received then a night-shift user is
accessing the internet outside the advertised time frame
for the night shift service. Read
more about the night-shift service
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Yes, the modems are able to connect to external Antenna.
External antennas are available from InternetGhana for
the Skyburst modems. It comes as an extra cost to the
client
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InternetGhana is operating the skyburst system
at a licensed portion of the Radio Frequency (RF) spectrum
and therefore does not envisage service interruption as
a result of interference. Also, the Navini system, on
which the skyburst service operates, has a built-in advanced
digital processing algorithm that effectively allows the
Skyburst system to operate in the presence of interfering
signals.
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Security Overview for Navini System:
The Navini System provides a "layer" approach
to security. The system has, first, a network shared keyed
identification that only the Base Station and Operator-authorized
modems are aware of. Modems will only attempt registration
to authorized Operator Base Stations. The second layer
is modem authentication. At the time of registration every
modem must be autheniticated by the Element Managment
System.
In addition, the system supports Layer 3 controls for
IP addressing, IP Broadcasting (ARP),and ICMP. For the
application layer, the system also supports VPN and/or
IPSEC transparently.
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It will, but it must be, at a minimum, at Service Pack
1 level.
For Windows updates, go to http://v4.windowsupdate.microsoft.com/en/default.asp.
For other Windows related issues, go to http://support.microsoft.com/
or
http://www.microsoft.com/windows/downloads/default.mspx.
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All Skyburst Modems have been configured in the skyburst
system to allow mobility. This means that users of skyburst
must be able to move from one place to another within
the coverage of the skyburst network without service interruption.
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Yes. When you install Ripwave Monitor software, which
is used for troubleshooting Modem problems, follow the
instructions in the Ripwave Modem User Guide.
Before installing, you should close all other applications
on your computer, including Virus scan programs. Not doing
so may cause the installation to fail. If a virus scan
program is active, it can cause problems with the loading
of Ripwave Monitor (also called NAVMON), and other processes
can be affected. It is also recommended that the latest
service pack for the computer Operating System (OS) be
loaded. Check your computer against the Minimum System
Requirements section of the Ripwave Modem User Guide.Once
you have successfully installed Ripwave Monitor or Navini
Diagnostics, it is safe to turn on the anti-virus program
or other programs. This will happen automatically
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