Is the
Modem able to connect to an external antenna? Does
InternetGhana have it as an optional item?
What types of
interference could affect my Skyburst Modem performance?
Where can I find
some info on the security level for the product?
I am afraid of hackers
Will the Skyburst
modem work with Windows XP?
Does the skyburst
modem allow roaming between adjacent and non adjacent
Skyburst cells? (If so, please explain how...hot
spots?)
Is there any
problem with having an anti-virus program running
at the same time you install the Ripwave Monitor
or Navini Diagnostics application?
Move
your Modem around on your desk; explore other areas
of your home or office, such as a nearby window
to pinpoint the optimum location for the modem.
Generally, the higher the modem the stronger the
signal
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Purchase an external portable
antenna, plug in to modem and if still no signal
contact our Customer Support Team on 021-251871-6
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You have three options.
| |
a.
connect the modem to a wireless router which
can transmit your high-speed connection through
your home or office, call InternetGhana for
suitable options |
| |
b.
Contact our Customer Support
Team to discuss a 'Signal Extension Kit' which
enables you transfer your high-speed connection
to other rooms throughout your office or home
via your electrical system |
| |
c.
Move your computer |
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No, the enclosed CD and its
Instructions have been provided to you to help you
perform initial diagnosis of your connection to
Skyburst.
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Simply take your AC Adaptor
with you to power the Modem. There are also several
Modem battery options you may consider purchasing.
Contact our Customer Support Team to discuss these
and other accessory items.
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The possible Authentication
Errors are:
a. Wrong Usrename or password
b. Maximum Concurrent Season
c. Maximum debt reached
d. Access denied
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Wrong Username or password means that you either
did not type your username or password correctly.
Click on Go Back and Retry to retype your username
and password again.
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Maximun Concurrent Season means that you did not
logout properly or someone else has logged on using
your credentials.
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Maximum Debt Reached meand that you owe. You have
to pay your bills or buy InternetGhana's Prepaid
cards if you know that you really owe, otherwise
if you have paid please call us on 021 251871-6
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Access denied means:
When this error is received then a night-shift user
is accessing the internet outside the advertised
time frame for the night shift service. Read
more about the night-shift service
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Yes, the modems are able to connect to external
Antenna. External antennas are available from InternetGhana
for the Skyburst modems. It comes as an extra cost
to the client
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InternetGhana is operating the skyburst
system at a licensed portion of the Radio Frequency
(RF) spectrum and therefore does not envisage service
interruption as a result of interference. Also,
the Navini system, on which the skyburst service
operates, has a built-in advanced digital processing
algorithm that effectively allows the Skyburst system
to operate in the presence of interfering signals.
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Security Overview for Navini System:
The Navini System provides a "layer"
approach to security. The system has, first, a network
shared keyed identification that only the Base Station
and Operator-authorized modems are aware of. Modems
will only attempt registration to authorized Operator
Base Stations. The second layer is modem authentication.
At the time of registration every modem must be
autheniticated by the Element Managment System.
In addition, the system supports Layer 3 controls
for IP addressing, IP Broadcasting (ARP),and ICMP.
For the application layer, the system also supports
VPN and/or IPSEC transparently.
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It will, but it must be, at a minimum, at Service
Pack 1 level.
For Windows updates, go to http://v4.windowsupdate.microsoft.com/en/default.asp.
For other Windows related issues, go to http://support.microsoft.com/
or
http://www.microsoft.com/windows/downloads/default.mspx.
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All Skyburst Modems have been configured in the
skyburst system to allow mobility. This means that
users of skyburst must be able to move from one
place to another within the coverage of the skyburst
network without service interruption.
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Yes. When you install Ripwave Monitor software,
which is used for troubleshooting Modem problems,
follow the instructions in the Ripwave Modem User
Guide.
Before installing, you should close all other
applications on your computer, including Virus scan
programs. Not doing so may cause the installation
to fail. If a virus scan program is active, it can
cause problems with the loading of Ripwave Monitor
(also called NAVMON), and other processes can be
affected. It is also recommended that the latest
service pack for the computer Operating System (OS)
be loaded. Check your computer against the Minimum
System Requirements section of the Ripwave Modem
User Guide.Once you have successfully installed
Ripwave Monitor or Navini Diagnostics, it is safe
to turn on the anti-virus program or other programs.
This will happen automatically
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Contact our
Customer Support Team for further clarification
on 021-251871
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