.:: InternetGHANA LTD. | DSL@INTERNETGHANA - TERMS & CONDITIONS

Benefits

Availability of Service

Partnership

Terms & Conditions

The following are the terms and conditions under which DSL service will be provisioned.

1. The contract is valid for a minimum period of one year.
2. prospective user must reside in areas where INTERNETGHANA’s DSL service is available ( see over leaf for areas of availability)
3. The line must be registered in your name or user must have a power of attorney from owner of the telephone line.
4. Lead-time for provisioning of DSL service is 10 working days minimum.
5. Early cancellation of DSL service will attract a penalty.
6. Set-up installation & configuration fee is non-refundable. However in the event that phone line is disqualified by GT, INTERNETGHANA will refund monies paid.
7. INTERNETGHANA will take one visit to client premises to provision service.
8. Even though DSL service is provisioned by INTERNETGHANA this is done on Ghana Telecom phone line.

Quality of Service

9. The standard /basic DSL services are ideal for the following:
DSL@Office -( 10 Computers)
DSL@School -(10 Computers)

10. INTERNETGHANA will qualify equipment provided by client i.e. modems/ routers etc.
11. Disclaimer- INTERNETGHANA cannot be held directly responsible for any viral or worm infestation as a result of the use of the Internet. INTERNETGHANA will undertake any worm removal at cost.
12. Do not temper with ADSL equipment when service is interrupted. Call INTERNETGHANA immediately. Clients will be surcharged for restoration of service as a result of tempering with equipment.
13. Please report technicians who attend to personal duties ( even on their personal phones) when they are assigned to solve your problem.
14. NETRNETGHANA should be your first point of call when your phone line develops a fault. Do not call GT first under any circumstances, as this will attract additional charges if fault is identified to be Internet/ Data related.
15. Circuits that remain in active for 30 days without prior information and payment will be automatically disconnected. These circuits will then be normalised after a further 30 days without recourse to client in which case first month payment will be forfeited.